Gambling is entertainment — not a solution to financial problems. live22my is fully committed to responsible gaming and providing the tools, resources, and support to ensure your experience remains safe, in control, and enjoyable.
The live22my platform is for entertainment purposes only and restricted to users aged 18 years and above. Never gamble with money you cannot afford to lose. If you need help, contact Talian Kasih 15999 (free, 24 hours).
Six tools we provide to help you play more safely and in control
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. To increase a limit, a 7-day waiting period applies to ensure the decision is made with careful consideration.
Decide on the maximum amount you are comfortable losing within a set period. Once this limit is reached, the live22my system will automatically block new bets for the specified duration — protecting you from a chain of losses.
Set a time limit for each gaming session. The live22my platform will display a reminder as you approach the limit, and automatically log you out once it is reached. This helps you stay aware of how much time you have spent.
Need a break? Activate a self-pause for 24 hours, 3 days, 1 week, or 1 month. During the pause period, your account cannot be used for betting or deposits. Your existing balance stays safe and withdrawals can still be processed.
If you feel gambling is having a serious negative impact on your life, you may apply for permanent self-exclusion (minimum 6 months, up to indefinitely). Your account will be fully closed and cannot be reopened during that period.
Turn off all promotional notifications, bonus offers, and marketing emails in one click. You can still use the platform in full without being prompted by ads that may encourage you to bet more than you planned.
Responsible gaming means using a betting platform like live22my as a form of entertainment — not as a source of regular income, a way to clear debt, or an escape from life's pressures. Whether you're betting on a Malaysia Super League football match, playing baccarat at a live dealer table, or trying your hand at MLBB e-sports, it should feel enjoyable and within your control.
There's a reality we need to acknowledge together: sometimes the line between entertainment and a problem can blur. It happens gradually — starting with reasonable bets, then little by little becoming a habit that's hard to keep in check. live22my understands this, and that's why we invest in genuine responsible gaming tools — not merely to satisfy licensing requirements, but because we genuinely care about the wellbeing of our members.
As a platform built 100% for the Malaysian market, live22my understands the local context — economic pressures, social norms, and the way problem gambling can affect families and personal relationships. We do not shy away from that responsibility.
Most people don't realise they have a gambling problem until it becomes serious. Here are early warning signs to watch out for in yourself:
All of live22my's responsible gaming tools are accessible directly within the platform — no need to contact customer support for basic functions. Here's how:
Tap the account icon in the top-right corner of the web platform or mobile app.
Select the "Responsible Gaming" tab in the settings menu.
Deposit limits, loss limits, session time limits, or self-exclusion — all available on one page.
Limits take effect immediately. For self-exclusion, an additional OTP verification is required. Limit reductions apply instantly; limit increases are subject to a 7-day waiting period.
Live22my's Malay-speaking CS team is available 24/7 to help you use any of the tools or to submit a self-exclusion request.
Talian Kasih — free, confidential, available 24/7. In Bahasa Malaysia & English.
Log in to your live22my account → Settings → Responsible Gaming to access all these tools.
Answer the following questions honestly to assess whether your betting habits are within a safe range. This test is completely confidential — no data is sent to our servers.
A deposit limit lets you set the maximum amount you can deposit within a given period — whether via Touch 'n Go eWallet, GrabPay, Boost, DuitNow, or FPX. It is the most effective way to make sure you never spend beyond your entertainment budget.
A self-pause is for members who feel they need a temporary break from the platform. Choose a period ranging from 24 hours to 30 days. While the pause is active, you will not be able to log in, place bets, or make deposits. Withdrawals of any existing balance, however, are still permitted.
This is a long-term commitment for members who are genuinely struggling to control their gambling. The self-exclusion period is a minimum of 6 months — extendable indefinitely. Your account will be fully closed, all marketing data removed, and you will not be able to register a new account during this period.
Set a maximum time limit for each gaming session. The platform will send a reminder 10 minutes before the limit is reached and will automatically log you out when time is up. This helps prevent lengthy marathon sessions that can affect your sleep, work, and relationships.
Live22my believes that a good betting platform does more than take your money — it also looks after the person behind every account. We take an active, not passive, approach to responsible gaming.
This means our system actively monitors for concerning betting patterns — unusually long sessions, sudden spikes in bet amounts, or repeated "chasing losses" behaviour. When these patterns are detected, our team will proactively reach out to the member to offer support and remind them of the available control tools.
Free · Confidential · 24 Hours · Bahasa Malaysia